Terms and Conditions

Effective Date: May 11th, 2025

By booking a detailing service with South Haven Detailing LLC ("we", "us", or "our"), you agree to the following terms and conditions:

Customers must remove all personal belongings, valuables, and significant items from their vehicle prior to any type of detailing service.
South Haven Detailing LLC will not accept any liability for loss or damage to personal property, including but not limited to the vehicle itself, contents within the vehicle, or the location of service.
Customers are responsible for ensuring their vehicle is in a lawful, safe, and accessible area. If you have any concerns about the location, please inform your technician prior to service.

South Haven Detailing LLC does not provide its own power source. By booking an appointment, the customer confirms that a working, standard electrical outlet will be available at the service location.
If power is unavailable or access is denied, the appointment may be canceled or rescheduled at our discretion.
The customer agrees to provide power at no cost to South Haven Detailing LLC and will not be compensated for any electricity used during the service.

All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning procedures.
South Haven Detailing LLC does not accept liability for discharged batteries during or after service. Customers are encouraged to inspect their vehicle before service begins to ensure all lights, electronics, and systems are turned off.
All detailing timeframes are estimates. Some vehicles may require more or less time based on size, condition, and package selected.

While we strive to honor all scheduled bookings within the estimated arrival window, unforeseen delays (e.g., traffic, prior appointments, emergencies) may occur.
We reserve the right to reschedule or adjust appointments due to staff availability, inclement weather, or equipment issues.
A valid address, accurate package selection, and honest disclosure of vehicle condition are required to place a service order. Services are not guaranteed until confirmed by South Haven Detailing LLC.
South Haven Detailing LLC reserves the right to cancel any appointment at our sole discretion.

We reserve the right to request debit or credit card information to secure bookings. All card transactions are securely processed through Squarespace.
Full payment is due upon completion of the service, unless otherwise agreed upon in writing.

A post-service walkaround will be conducted with the customer when possible. Any concerns or requests for corrections must be addressed at this time and will be handled at the discretion of South Haven Detailing LLC, within reason and based on the original service package.
Once the walkaround is complete and the customer has acknowledged satisfaction, the service will be considered fulfilled. Additional requests made after this point may be subject to additional charges.
Certain stains, odors, or damage—including but not limited to salt stains, pet hair, heavy oxidation, or permanent discoloration—may not be fully removable even after professional detailing. We will always do our best within the limits of the package selected and the condition of the vehicle.

We reserve the right to refuse or deny service requests that exceed the scope of the booked detailing package.
We also reserve the right to refuse service to anyone, for any reason, including but not limited to unsafe conditions, misrepresentation of the vehicle’s condition, or disrespectful behavior.